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Response Times
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Urgent Issues2-6 hours
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For urgent safety concerns, harassment, or legal issues:

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We monitor this email 24/7 and will respond immediately to genuine emergencies.

Frequently Asked Questions
Quick answers to common questions

How do I report inappropriate content?

Send details to report@bincike.com with the specific content and reason for reporting. We review all reports within 24 hours.

Can I delete my account and data?

Yes, contact us at privacy@bincike.com to request account deletion. Note that anonymous reviews cannot be removed due to our privacy protections.

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Manage your subscription through your profile page or contact hello@bincike.com for assistance.

What if someone added false information about me?

Contact report@bincike.com with details. We investigate all claims of false information and take appropriate action.